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Frequently asked questions

What types of raw materials does your ecommerce website offer?

Although Cambridge Commodities offers over 2,500 ingredients and can source products if over 100kg, this website offers CC’s most popular and best stocked lines. It will be ever increasing, but please feel free to contact our sales team, if there is anything additional you would like to source.

How can I search for specific raw materials on your website?

You can use the search bar on our website to search for specific raw materials. Simply enter the name, keywords related to the material or product code, and our search engine will display relevant results.

Are your raw materials sourced from reputable suppliers?

Yes, we take great care in sourcing raw materials from reputable suppliers who adhere to strict quality standards. For further assurance on the quality of these ingredient click here to view our accreditation.

What is the process for purchasing raw materials from your website?

To purchase raw materials from our website, firstly register, and once verified simply browse through the available options, select the desired quantity, and add the products to your cart. Then proceed to the checkout page, where you can provide shipping details and make the payment.

Can I request a sample of a raw material before making a bulk purchase?

Yes, we understand the importance of evaluating the quality of raw materials before making a bulk purchase. You can request a sample by contacting our customer support team, and they will guide you through the process. However, this will come at a cost and in almost every instance the 1kg price on the website will be the most cost-effective option.

What are the shipping options available and how long does it take to receive the raw materials?

Your order will be processed instantly and if in stock, the product will be delivered within 2-3 working days. If not in stock, it will be clearly visible when purchasing and dispatched when it arrives and is qc cleared by us.

Do you offer discounts for bulk orders?

Yes, as you can see by the multiple prices we offer, the larger the volume bought the cheaper the per KG price. If you are ordering more than 100kg, feel free to contact our sales team to get a quote.

What is your return policy for raw materials?

Orders can be cancelled up to 12pm the day after order, we will not accept a return unless there is an issue with the product and that is flagged immediately upon delivery. However, we will try to be as accommodating as we can.

Can I track the shipment of my raw materials?

Yes, once your order is shipped, we provide tracking information which allows you to track the shipment of your raw materials. You will receive an email with the shipment details and a tracking number to monitor the progress.

Are there any warranties or guarantees for the raw materials?

If stored as specified by technical information, the product is guaranteed to maintain it’s integrity until it’s retest (best before) date.

Can I pay using a credit card?

Yes, we take credit cards and unless you have a credit account set up with and/or are a registered company, it’s almost certainly the most effective way of making payment.

Is there MOQ’s?

Due to our on-site ISO 8 grade clean room, if a product is in stock, we can repack to any volume. On this website, we’ve chosen the most useful denominations, but feel free to contact the sales team if there are any volumes not stated. Please bear in mind these will come at an extra cost.

Will CoAs be automatically sent? (how/when will I receive documents)

CoAs are available on our website, please contact a member of the sales team for a log in details, then input p-code and batch number to retrieve CoA.

Can I find specific brands of nutritional raw materials on your website? (partner brands)

Cambridge Commodities offers a range of cutting edge branded ingredients and can source many more, due to Trade Licensing Agreements (TLA), we can’t make them available to purchase online. Please get in contact with a member of the sales team.

Can I find organic or vegan nutritional raw materials on your website? – are there other certifications?

Yes, we have a selection of organic and vegan nutritional raw materials available. You can use our filter options to easily find these specific products.