Prompt delivery - orders delivered within 3 working days
Delivery information
At Cambridge Commodities, we strive to provide a seamless shopping experience for our customers. When you place an order on our ecommerce platform, we want to ensure that it gets delivered to you in a timely manner.
Delivery time
We understand the importance of receiving your order promptly. That's why we aim to dispatch your order within 3 working days. Our goal is to have your order delivered to you within this timeframe.
Tracking system
To keep you informed about the progress of your order, we have implemented a robust tracking system. Once your order has been dispatched and scanned by the haulier, you will receive an automatic email containing the tracking number. This email will be sent to the booking contact email address that we have on file for your order.
How to track your order
- Go to our myCCL login page and sign into your account.
- Once you are logged in, locate the "Order Tracking" section. Here, you will find a field to enter your tracking number.
- Enter your tracking number and click on the "Track" button.
- Our tracking system will provide you with up-to-date information on the status and whereabouts of your order. You'll be able to see when it was dispatched, in transit, and estimated delivery date.
Please note that our tracking system is designed to provide accurate and timely information. However, there may be occasional delays due to unforeseen circumstances beyond our control. If you have any concerns or questions regarding your delivery, please don't hesitate to contact our customer support team.
Delivery confirmation
Once your order has been successfully delivered, you will receive a second email to confirm the delivery. This email also will be sent to the booking contact email address provided in your order.
We hope this information helps you keep track of your order and ensures a smooth delivery experience. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.